Buildium vs. ExactEstate: A Property Management Software Comparison

TL;DR

Buildium is a strong platform for the operators it was built for — residential property managers, single-family rentals, and HOAs get a polished, mobile-first experience with excellent accounting and nearly 2,000 independent Capterra reviews to back it up. The gap shows up immediately for affordable housing operators: no native TRACS submission, no TIC generation, no voucher reconciliation, and no built-in support for LIHTC, Section 8, USDA RD, HOME, Section 202/811, or RAD. ExactEstate covers all of it for a flat $3/unit/month. One more thing worth knowing: Buildium is owned by RealPage, which is owned by Thoma Bravo — the same corporate umbrella many operators are specifically trying to move away from.

Why this comparison matters

Buildium is one of the most established residential property management platforms on the market. Founded in 2004 in Boston, Buildium has built a reputation for usability, mobile-first design, and clean accounting workflows. It earned that reputation honestly — Buildium holds nearly 2,000 reviews on Capterra at 4.5 stars and approximately 220 reviews on G2 at 4.4 stars. For residential operators, that volume of independent validation is genuinely meaningful.

The question for affordable-housing operators evaluating Buildium is different: does the platform handle the compliance workflows your team runs every day? The honest answer is that it does not, and the gap is operationally significant. This article walks through where Buildium is genuinely strong, where the affordable-housing gaps are, and how the cost math actually works at common portfolio sizes.

Quick comparison

1. User Experience: Buildium's Real Strength

Give Buildium its due here. Their mobile app is genuinely excellent. The dashboard is clean, the navigation is intuitive, and new staff reach productivity quickly. The platform's reputation for ease of use is earned, not marketing — nearly 2,000 Capterra reviews at 4.5 stars and approximately 220 G2 reviews at 4.4 stars consistently call out usability as the standout strength.

ExactEstate is built around the same principle but with a different mechanism. Our 3-Click Rule means every essential task — TIC generation, recertification, work order, rent posting, compliance report — completes in three clicks or fewer. The platform is fully browser-based and mobile-responsive across desktop, tablet, and phone, without an app store download. Unlimited training is included for as long as you remain a customer.

Honest take: if a polished native mobile app is non-negotiable for your team or your residents, Buildium has a real advantage. For everyone else, browser-based options are one less thing to manage and work on any device.

2. Accounting: Both Platforms Are Strong, Differently

Buildium

Buildium's accounting is the primary reason residential PM companies choose it. You get a full general ledger, trust accounting (critical for PM companies managing owner funds), bank reconciliation, accounts payable, 1099 e-filing, and comprehensive financial reporting. Owner statements are generated automatically. For property management companies graduating from QuickBooks, the transition is meaningful — everything (rent payments, maintenance costs, management fees, owner distributions) lives in one ledger. The Lumina AI Suite on the Premium tier adds AI-powered bill scanning, writing assistance, and conversational AI for support.

ExactEstate

ExactEstate matches Buildium's accounting depth and adds affordable-housing-specific capabilities. Full double-entry GL with auto-journalization (58 pre-defined transaction codes), multi-book accounting (cash and accrual), MICR check printing with configurable check stock layouts, positive pay export, ACH vendor payouts, bank reconciliation with Plaid live feeds and smart matching, vendor portal, purchase orders, 1099 processing, and 93 reports across 23 categories. Where ExactEstate goes deeper is in compliance-aware accounting: HAP voucher allocation, tenant-portion vs. subsidized-portion separation, retroactive correction support, and audit-ready reporting for federal program requirements.

For residential-only operations, the accounting comparison is roughly even — both platforms ship full GL and trust accounting. For affordable operations, ExactEstate's compliance-aware accounting is built into the data model, not bolted on.

3. Affordable Housing: Where the Comparison Gets Practical

This is where the platforms stop comparing and start diverging. Affordable housing compliance is not a feature — it is the job. Your PMS either treats it as architecture or it does not.

Buildium's affordable housing coverage

Buildium does not natively support TRACS submission, income certification (TIC generation), voucher payment reconciliation, or HOTMA workflows. The platform's compliance tooling targets residential leasing — lease compliance, screening, and marketplace integrations for state-specific requirements. For affordable housing specifically, Buildium operators typically run compliance workflows in spreadsheets alongside the platform or rely on marketplace apps for partial coverage.

ExactEstate's affordable housing coverage

ExactEstate was built for affordable housing from day one. Every program, every workflow, one price. Specifically:

Each of these capabilities is included in the base $3/unit price. No tier upgrade. No marketplace app. No upsell.

4. What the Pricing Math Actually Looks Like

Buildium

Buildium recently moved from per-unit pricing to flat tiered pricing. Current rates:

Buildium published its current pricing transparently — which we appreciate and recommend you read in full. Worth noting from the user base: some operators have reported up to six price increases over two-and-a-half years, and transaction fees, bank setup fees, and per-document eSignature fees on lower tiers can add 30–50% to the base subscription cost, depending on volume.

ExactEstate

ExactEstate's pricing is published: $3 per unit per month, flat. Every feature is included — affordable housing compliance, accounting, resident portals, document builder, EEva AI, full API access, unlimited users, unlimited support, unlimited training. Our Business Intelligence Suite is the one optional add-on at $0.50 per unit per month. Payment processing through Payabli runs below industry average: 2.85% credit card and $1.85 ACH.

Side-by-side math

The honest read: for pure residential operators under 500 units, Buildium's base monthly fee is lower — particularly at the smaller end. For affordable housing operators, the comparison changes completely because Buildium does not include the compliance tooling that defines the work. For operators who need Open API access, ExactEstate's inclusion at base price beats Buildium's Premium-tier gating ($400/month minimum).

5. AI Features

Both platforms have added meaningful AI capability in 2025–2026.

Buildium's Lumina AI Suite

Available on the Premium tier ($400/month). Includes AI-powered bill scanning to extract vendor invoices, writing assistance for resident communications, and a conversational AI for in-product support questions. Genuinely useful for residential PM companies handling high invoice volume.

ExactEstate's EEva and Business Intelligence Suite

EEva is included at base price across three channels: a knowledge-base channel for how-to questions, a Business Intelligence channel that answers natural-language data queries ("show residents with balances over $1,000"), and a Support channel that drafts and routes support requests. The optional Business Intelligence Suite ($0.50/unit/month) adds 8 predictive ML models—delinquency risk, cure probability, move-out risk, late-payment prediction, work-order forecasting, and more. The Lumina AI Suite and EEva approach AI differently: Lumina focuses on document and communication generation; EEva adds predictive analytics specific to affordable housing portfolios.

6. Ownership Structure

This is worth flagging because it affects the trajectory of the platform you commit to.

Buildium was acquired by RealPage in 2019 for $580 million. RealPage was subsequently taken private by Thoma Bravo in 2021 for $10.2 billion. That makes Buildium part of the same parent ecosystem as RealPage's enterprise multifamily platform — a fact that is sometimes invisible in Buildium-specific marketing but matters for product roadmap, pricing decisions, and integration priorities. For operators specifically avoiding RealPage's ecosystem (algorithmic pricing litigation, support quality, pricing changes), it is relevant that Buildium sits under the same corporate umbrella. See our RealPage comparison for more on the parent company.

ExactEstate is independent. We answer to our customers, not to a private equity owner with an industry-wide consolidation thesis.

7. Customer Support

Buildium

Buildium's support quality is well-regarded but tiered. Essential customers get ticket and chat support. Growth customers add live phone support. Premium customers get priority support and a dedicated growth consultant. The tiered model means smaller operators have a meaningfully different support experience from enterprise customers, which is consistent with industry standards but worth being aware of.

ExactEstate

Live U.S.-based support is available to every customer, regardless of portfolio size. Average response time is under two hours. ExactEstate won G2 Best Support for Summer 2025. A dedicated Customer Success Manager owns your relationship from kickoff onward, and unlimited training is included for as long as you remain a customer.

Frequently Asked Questions

Is Buildium a good fit for affordable housing operators? 

Not without significant workarounds. Buildium doesn't natively support TRACS submission, TIC form generation, voucher reconciliation, or HOTMA-compliant workflows. Operators running affordable housing in Buildium typically pair it with spreadsheets or marketplace apps for compliance, which means the work your platform should be doing is happening elsewhere. If your portfolio includes any LIHTC, Section 8, USDA RD, HOME, Section 202/811, or RAD units, the compliance gap is operationally real from day one.

How does Buildium's pricing actually compare to ExactEstate's? 

Buildium uses tiered flat pricing — Essential at $62/month, Growth at $192/month, and Premium at $400/month — where features unlock at higher tiers. Transaction fees, bank setup fees, and per-document e-signature costs on lower tiers can add 30–50% to the base subscription depending on volume. Open API access requires the Premium tier. ExactEstate is $3/unit/month flat with every feature included — API access, compliance tooling, e-signatures, unlimited support, and unlimited training — from the first unit. For pure residential operators with fewer than 50 units, Buildium's base fee is lower. For affordable housing operators or anyone needing API access, the comparison shifts significantly.

Buildium has nearly 2,000 Capterra reviews. Doesn't that say something? 

It says Buildium has built a strong, earned reputation in the residential market over more than a decade — and that reputation is legitimate. The relevant question for affordable housing operators is whether those reviews reflect the workloads your team runs. Most Buildium reviews come from residential and HOA operators, which is the platform's core market. ExactEstate holds G2 Best Support for Summer 2025 and 4.9-star ratings across Capterra, Software Advice, and GetApp — a smaller but directly relevant body of validation from operators running the compliance-heavy workflows affordable housing requires.

What does Buildium's ownership by RealPage actually mean for operators?

Buildium was acquired by RealPage in 2019 for $580 million, and RealPage was subsequently taken private by Thoma Bravo in 2021 for $10.2 billion. Buildium continues to operate as a distinct product targeting smaller portfolios, but the corporate alignment matters — product roadmap, pricing decisions, and integration priorities flow up to the same parent ecosystem as RealPage's enterprise platform. For operators evaluating Buildium specifically to avoid RealPage's ecosystem, that connection is worth knowing before signing.

How does ExactEstate's accounting compare to Buildium's? 

Both platforms ship full double-entry general ledger, trust accounting, bank reconciliation, and 1099 e-filing — Buildium's accounting is genuinely excellent and a primary reason residential operators choose it. ExactEstate matches that depth and adds compliance-aware accounting built around affordable housing: HAP voucher allocation with tenant- and subsidized-portion separation, 58 predefined transaction codes for auto-journalization, MICR check printing with positive pay export, Plaid live bank feeds, and 93 reports across 23 categories, including affordable-housing-specific compliance reporting. For residential-only operations, the platforms are comparable. For affordable operations, the data model is fundamentally different.

How long does it take to migrate from Buildium to ExactEstate? 

Most operators are fully live within days. ExactEstate handles data migration via Excel and CSV bulk imports for the chart of accounts, units, residents, lease records, and historical ledger data. For affordable housing operators, that also includes MAT file import for HUD data, AMI designation setup, TRACS validation through ShofCorp, and state-specific TIC template provisioning. A dedicated Customer Success Manager owns the process from kickoff through go-live, and unlimited training is included from day one.

Key takeaways

Want to see ExactEstate run your actual workflows?

Bring your specific programs, your state-specific TIC forms, your accounting close, and your resident workflows. We'll show you how the platform handles them.

Schedule a comparison call. No pressure. No generic demo. Just your workflows, running on our platform.