Entrata vs. ExactEstate: A Property Management Software Comparison

TL;DR

Entrata is a credible enterprise platform with real affordable housing capability — Entrata Affordable launched in February 2023 with a certification wizard, automatic HUD and Tax Credit income limit updates, layered certifications, and automated recertification notices. Operators running large LIHTC and HUD portfolios should take it seriously. The case for ExactEstate is sharper and narrower than "we have compliance, they don't." It comes down to depth of program coverage beyond LIHTC and HUD, AIT, and 140% rule automation, pricing transparency, and whether your portfolio is large enough to justify Entrata's enterprise entry point. ExactEstate publishes $3/unit/month flat with no minimum. Entrata is quote-based, module-priced, and built for operators in the 1,000+ unit range.

Why this comparison matters

Entrata is one of the most established enterprise multifamily platforms on the market. Founded in 2003 and headquartered in Lehi, Utah, Entrata serves more than 20,000 multifamily communities and over three million residents globally per their February 2023 affordable housing launch press release. The platform has earned credibility across multifamily, student, military, commercial, and manufactured housing — and as of February 2023, in affordable housing as well via Entrata Affordable.

That makes Entrata a different competitive comparison than most of the platforms we've written about. This is not "enterprise tool with no compliance tooling vs. compliance-first platform." Entrata has real affordable housing capability. The honest comparison is about where each platform's depth lives — and where the pricing, portfolio minimums, and operator experience diverge.

This article walks through the differentiation that holds up under examination, using public information from Entrata's website, press releases, and independent review platforms. Where Entrata's documentation is silent on a specific capability, we flag it as a demo question — not as an assertion that the capability is absent.

Quick comparison

1. Pricing and Portfolio Minimums

ExactEstate

ExactEstate's pricing is published: $3 per unit per month, flat. Every feature is included — affordable housing compliance, accounting, resident portals, document builder, EEva AI, full API access, unlimited users, unlimited support, unlimited training. Our Business Intelligence Suite is the one optional add-on at $0.50 per unit per month. Payment processing through Payabli runs below industry average: 2.85% credit card and $1.85 ACH. There is no minimum unit count. A 50-unit affordable housing operator pays the same per-unit rate as a 5,000-unit operator.

Entrata

Entrata's pricing is not published publicly. Operators request a personalized quote, and pricing is structured around module selection (core platform plus add-ons like Affordable, Revenue Management, ELI+ AI features, marketing tools, utilities optimization, etc.) plus onboarding fees that vary with portfolio size. The platform is built for enterprise multifamily, with practical entry points typically in the 1,000+ unit range. For affordable operators under that scale, Entrata is generally not the right fit on cost grounds alone.

A common operator pattern on independent review sites: the initial quote represents the core platform, and the all-in monthly cost grows as additional modules (affordable, revenue management, AI features, advanced marketing) are added. Operators evaluating Entrata should request a written quote that includes the full module stack you actually need, all onboarding fees, and any annual escalation terms.

2. Affordable Housing: Where Both Platforms Compete

This is the section where we want to be most careful and most honest. Entrata Affordable is real, and operators should evaluate it on its merits.

What Entrata Affordable includes (launched February 2023)

That is a meaningful product. Operators running primarily LIHTC and HUD-assisted portfolios at enterprise scale should put Entrata Affordable on the demo list.

What ExactEstate documents publicly

ExactEstate was built for affordable housing from day one. Specifically:

Demo questions worth asking Entrata

Entrata's public Affordable page emphasizes LIHTC and HUD compliance plus multi-program certifications, but does not enumerate the specific items below. These are reasonable questions for any Entrata demo:

3. AI Strategy: Two Different Bets

Both platforms have invested heavily in AI in 2025-2026. The approaches are meaningfully different.

Entrata's bet: "Autonomous Property Management" with ELI+

Entrata is leading its 2026 positioning with Entrata Layered Intelligence (ELI+) — an agentic AI suite spanning leasing, payments, renewals, and maintenance. The framing is "Autonomous Property Management," with AI agents that follow up on leads, schedule tours, answer prospect inquiries, optimize rent collection, and execute renewal workflows. The pitch is operational leverage: scale a property management organization without proportionally scaling headcount.

For enterprise multifamily operators with the data volume to feed those models effectively, the value proposition is real. The execution risk is also real — agentic AI is new across the industry, and the operational guardrails around fair housing compliance are still being refined across every vendor pursuing this direction.

ExactEstate's approach: EEva plus predictive BI

ExactEstate's AI is included at base price and serves practical operator workflows. EEva runs three channels: a knowledge-base channel for how-to questions, a Business Intelligence channel that answers natural-language data queries (e.g., "show residents with balances over $1,000"), and a Support channel that drafts and routes support requests. The optional Business Intelligence Suite ($0.50 per unit per month) adds 8 predictive ML models — delinquency risk, cure probability, moveout risk, late payment prediction, work order forecasting, and more — specifically tuned for affordable housing portfolios.

The honest distinction: Entrata is betting on AI agents that execute work autonomously. ExactEstate's AI augments the human operator with answers, queries, and predictions. Both bets are defensible. The right choice depends on whether your organization wants AI to do the work or help the operator do the work better.

4. Architecture and Customization

Entrata

Entrata is an enterprise platform with a broad module catalog and a mature API. Customization is available — Entrata serves large operators with bespoke workflows. The trade-off is that custom work goes through a structured implementation and support process. Independent review sites consistently note this pattern: integrations are deep, but custom workflows and reports may require support escalation, and timelines for genuinely custom work are measured in weeks or months rather than days.

ExactEstate

ExactEstate's customization is included in the core platform. Per-property configuration handles different programs, recertification cadences, and compliance rules without engineering. Client-requested features get built into the core platform and ship to every customer — mass resident email, the document templating system, and EEva's BI capabilities all originated as customer requests and are now standard. Custom Report Builder lets your team build any query across the data model without writing code. Turnaround on genuinely new feature requests is typically measured in days to weeks rather than months.

5. Support and Customer Experience

Entrata

Entrata's support model is structured around enterprise customers with dedicated implementation teams and account managers. Onboarding is well-regarded across review sites. Day-to-day support patterns from operator reviews are mixed — recent G2 reviewers note that the system can occasionally glitch and that complex tickets may take time to resolve. Common feedback: "Easy to use, powerful dashboard, but support can sometimes be slow on complex issues."

ExactEstate

Live U.S.-based support is available to every customer regardless of portfolio size. Average response time is under two hours. ExactEstate won G2 Best Support for Summer 2025. A dedicated Customer Success Manager owns your relationship from kickoff onward, and unlimited training is included for as long as you remain a customer. There are no tiered support packages — the operator with 50 units gets the same support access as the operator with 5,000.

6. Company Background

Entrata

Founded in 2003 in Lehi, Utah. CEO Adam Edmunds. President Chase Harrington. Serves more than 20,000 multifamily communities and three million-plus residents globally (per their February 2023 affordable launch press release). The company was recapitalized in 2021 by Silver Lake and partners at a reported valuation of approximately $3.2 billion, making Entrata one of the larger private-equity-backed PropTech platforms in the multifamily sector.

ExactEstate

ExactEstate is private and independent, headquartered in Roswell, Georgia. The platform is built specifically for affordable housing, multifamily, and HOA operators, delivered as a single integrated platform rather than as an orchestration layer across third-party vendors. We answer to our customers, not to a private equity owner.

Frequently Asked Questions

Entrata now has an affordable housing product. Is it actually competitive?

Yes, and operators should evaluate it honestly. Entrata Affordable launched in February 2023 with a certification wizard, automatic HUD and Tax Credit income limit updates, annual recertification notices, layered program certifications, and configurable affordable applications. For large operators that primarily run LIHTC and HUD-assisted portfolios, it's a real product worth adding to the demo list. The differentiation with ExactEstate lies in the depth of program coverage beyond those two programs, specific automation features like AIT validation and 140% rule enforcement, and pricing and scale that fit operators outside the enterprise tier.

What affordable housing programs does Entrata cover that ExactEstate doesn't — and vice versa?

Both platforms document LIHTC and HUD compliance with layered certifications. ExactEstate additionally documents Section 202, Section 811, USDA Rural Development with native MINC XML export, HOME Investment Partnerships, Tax-Exempt Bond, RAD conversions, Public Housing, and State HFA programs at base price. ExactEstate also specifically documents AIT validation per IRC §42(g)(1)(C) and 140% rule (AUR/NAUR) automation per Rev. Proc. 2004-82. Entrata's public Affordable page doesn't enumerate those additional programs or address those specific automation features, which makes them the right questions to put directly to Entrata in a demo.

What does Entrata actually cost compared to ExactEstate?

Entrata doesn't publish pricing. You'll receive a quote based on portfolio size and module selection, and the all-in cost grows as modules are added. Affordable, Revenue Management, ELI+ AI features, marketing tools, and utilities optimization each carry their own price. The practical entry point is in the 1,000+ unit enterprise range. For a 200-unit affordable portfolio, ExactEstate is $600/month with everything included. At that scale, Entrata is generally not the right fit on cost grounds alone. When evaluating Entrata, request a written quote that includes the full module stack you actually need, all onboarding fees, and any annual escalation terms.

How does Entrata's AI compare to ExactEstate's?

They're different bets. Entrata is leading its 2025-2026 positioning with ELI+ — agentic AI that executes workflows autonomously, including lead follow-up, tour scheduling, prospect inquiries, rent collection optimization, and renewal execution — under its "Autonomous Property Management" framing. For enterprise multifamily operators with the data volume to support those models, the value proposition is real. ExactEstate's EEva augments human operators rather than replacing them — natural-language data queries, knowledge-base answers, and support drafting are the core use cases, with an optional Business Intelligence Suite adding eight predictive ML models tuned specifically for affordable housing risk forecasting. The honest question is whether your organization wants AI to perform work or to help your operators do it better.

How does TRACS submission work on each platform?

ExactEstate submits TRACS via our ShofCorp partnership, included at base price, with TRACS validation as part of standard implementation. Entrata's public Affordable page doesn't specifically address how TRACS submission is handled. For any operator with HUD-assisted units, this is a question to put directly to Entrata in the demo: native submission, integration partner, or a third-party requirement outside the base platform.

Which platform is right for a large mixed portfolio of 5,000+ units?

It genuinely depends on your program mix. If your portfolio is predominantly conventional multifamily with a modest affordable component, Entrata's broader multifamily feature set, revenue management depth, and AI execution capabilities may be the better fit. If your portfolio is predominantly affordable or includes layered programs, USDA Rural Development, Section 202/811, RAD, or State HFA programs, ExactEstate's documented program coverage and AIT/140% rule automation carry more weight. The most useful comparison is a live demo with your actual workflows — layered certifications, USDA RD with MINC, state-specific TIC forms, end-to-end voucher reconciliation, and year-end accounting close — on both platforms before deciding.

Key takeaways

Want to see ExactEstate run your actual workflows?

Bring your specific programs, your state-specific TIC forms, your accounting close. We'll show you how the platform handles them — and where we'd be a fit or not.

Schedule a comparison call. No pressure. No generic demo. Just your workflows, running on our platform.