Conducting rental inspections is part of a property manager's job. While they are regularly done, rental inspections encompass a range of aspects that sometimes lead to oversight during the routine. This can cause problems in the future.
However, rental inspection mistakes can be avoided. As a property manager, it’s important to understand how the routine generally works, but reviewing the common mistakes will also help you run better inspections in the future. Here are the top eight mistakes to avoid while completing rental inspections.
1. Entrusting Inspections to Inexperienced Staff
As a property manager, you may sometimes be too busy to run inspections yourself. Luckily, someone else can take over this task. This is acceptable, but knowing who will work on your behalf is a big factor that can make or break the inspection outcome.
Property managers may send inexperienced staff to inspect the units, which is not a good practice. Sending someone without prior experience only causes some important things to be missed and encourages accidents with rental inspections. Remember, inspections are not just about checking the current state of the properties but also considering issues from past visits.
Furthermore, inspections are also a chance to communicate with tenants and build relationships. Logically speaking, the person you assign should know property management etiquette, such as how to handle tenants' concerns properly and politely correct practices that violate property policies.
What your representative says and does can impact the overall result of the inspection and the tenant relationship, so make sure you send someone who has experience with rental inspections.
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Property managers also often forget to confirm the inspection date and time. While it is common practice to send the inspection alert weeks in advance, many fail to send the details again for confirmation.
Sending a message to tenants to confirm the date and time of your visit several days in advance is a sign that you respect their privacy. In addition, not every tenant will remember their inspection date, so a follow-up confirmation helps them prepare for the visit as well.
3. Not Inspecting All Areas
Ignoring some areas during the inspection is one of the common mistakes employees make while inspecting an apartment or other rental property. Many property managers who want to speed up the process do not perform thorough inspections.
As a property manager, you should check all areas of the property. Do not just concentrate on what you see; instead, make an effort to dig deeper, such as checking the most overlooked areas during inspections. These include roof leaks, internal leaks, septic tanks, and drains.
4. Disregarding Record Keeping and Documentation
Your inspection efforts won’t mean much if you don’t record important issues you encounter. Note that property inspections are done infrequently. There’s a good chance that you won't remember the issues from past inspections, so record your findings for each one.
To make your job easier, you can use your phone’s camera to take pictures as you go through each area. You may also record video clips for severe problems that need specific details. Keeping a record provides a reference for future visits.
5. Not Comparing Current Condition to Previous Inspection Reports
The next mistake is not comparing the property's current situation against its condition during the last inspection, which is important. However, many property managers skip this part, thinking it saves time. Yes, it does, but it can also mean a lot of problems later.
One of your goals as a property manager is to keep the property in excellent condition. You need to ensure that the tenants are doing their part in addressing the issues. Unfortunately, this can be impossible if you don’t use your records and compare them.
Make sure to bring the reports from the previous inspection for reference.
6. Being Harsh on the Tenants
While you might be cheerful and approachable during the early inspection hours, fatigue can turn things upside down. Hours of walking around the premises and communicating with the tenants may suddenly affect your mood. While it is normal to feel tired, being harsh to tenants is not ideal.
Remember that you're trying tomaintain a good relationship with your tenants so that everything goes smoothly for both parties. You don’t want to treat the tenants inappropriately or respond negatively.
Take time to sit and relax when you feel tired and bothered by issues and situations. Then, resume once you feel better.
7. Booking Too Many Inspections in One Go
Property managers often handle multiple properties in different locations, and you are probably in the same situation. In many cases, though, property managers want to save time with routine inspections. As a result, they book too many properties to inspect in one day. You may be doing the same, but this is where things can go wrong.
Scheduling too many properties to visit at once does not help with adequate routine inspections. Often, this causes property managers to speed up the process so they finish all properties on time. Unfortunately, time is not the most important factor when running a routine rental property check. Speeding up the process to finish all the booked locations for the day can make you forget some aspects, which can be a problem later.
Remember, too, that every property is different. Some properties require a more thorough inspection due to certain conditions, and larger properties also need more time to inspect. To avoid this mistake, book enough properties that won't compromise the quality of the inspection.
8. Ignoring Tenants Who Go Against Property Policies
This next rental property inspection mistake happens often. There are different reasons for this. For example, the person assigned to do the inspection may be unaware of the property policies. Sometimes, it can be as simple as the inspector does not take the policies seriously. Some are too friendly and let the tenants go by as they wish.
In any case, this practice will not help with property management. Instead, it will trigger more tenant violations and even cause misunderstandings between tenants. Remember that managing house rentals and apartment rentals are two different things. Tenants in apartments can complain about other tenants who go against property policies if they cause inconvenience.
If you don’t take property policies seriously and fail to implement them, other things could go wrong. Make sure to act as soon as possible to avoid problems.
The Bottom Line
Rental inspections seem easy, but performing the necessary checks can be overwhelming. While it is normal for property managers to miss a few things, knowing the common mistakes while completing property inspections will lower the chances of repeating the same bad practices.
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